Privacy Policy Jenius196 – Personal Data Protection for Malaysia Members

Jenius196 is an online betting and entertainment platform operating exclusively for users in Malaysia. As a responsible platform, we understand that member trust is our most valuable asset — and that trust cannot exist without a genuine commitment to privacy and data security.

This Jenius196 Privacy Policy applies to all registered members, platform visitors and anyone who interacts with our platform — whether through the website, customer support channels or any official Jenius196 communication channel. It covers all data collected through use of our services, including Sports Betting, Live Casino, e-sports, slots, badminton and lottery.

Jenius196 is fully compliant with Malaysia Personal Data Protection Act 2010 (PDPA) across all aspects of data collection and processing. This means every action we take involving your data has a valid legal basis and a clearly defined purpose.

Jenius196 collects various types of personal data based on your interactions with our platform. We only collect information that is strictly necessary for the stated purposes — data minimisation is the guiding principle behind our approach.

Data you provide directly:

• Full name as shown on your official identification document
• An active Malaysian phone number for two-factor authentication
• Email address for account communications and notifications
• Date of birth for age eligibility verification (18 years and above)
• National ID or passport number for KYC (Know Your Customer) verification
• Malaysian bank account details or digital wallet information (DuitNow, Touch 'n Go, GrabPay) for deposits and withdrawals

Data collected automatically while you use the platform:

• The IP address of your device when accessing Jenius196
• Device information — type, model, operating system and browser version
• Login and logout times and dates
• Betting activity records — game type, stake amount, outcome
• Session cookie and preference cookie data stored in your browser

Jenius196 member personal data is collected through several distinct channels. Understanding these channels gives you a clear picture of what information you share with us at each stage of your interaction.

Data collection channels at Jenius196:

• Account registration: The registration form you complete when opening a new Jenius196 account collects basic identity and contact data.
• KYC Verification: When you submit identity documents for the verification process, those documents are securely processed and stored.
• Financial transactions: Every time you make a deposit using Boost, ShopeePay, GrabPay, or any other supported payment method, the transaction record is retained for compliance and security purposes.
• Platform usage: The Jenius196 system automatically records user activity for security, analytics, and service improvement purposes.
• Customer support: Conversations, emails and support tickets you submit to the Jenius196 team are retained for issue resolution and quality assurance purposes.
• Cookies and tracking technologies: The Jenius196 platform uses cookies to manage login sessions, store your preferences, and analyse usage patterns on an aggregated basis.

Every piece of data Jenius196 collects is used for a clearly defined and legitimate purpose. We do not use your data for purposes beyond what is stated without first obtaining your consent.

The primary purposes for which Jenius196 uses member personal data are as follows:

• Service delivery: To manage your account, process deposits and withdrawals in MYR, maintain betting records and provide access to all sections of the Jenius196 platform.
• Identity verification: To verify that you meet the minimum age requirement of 18 years and to carry out KYC procedures as required under Malaysian law.
• Account security: To detect and prevent unauthorised access, fraudulent activity, or any security threats to your account.
• Service communications: To send important account notifications, security updates, transaction confirmations, and information you have requested.
• Legal compliance: To comply with applicable Malaysian legal requirements, including anti-money laundering (AML) obligations and PDPA 2010 compliance.
• Platform improvements: To analyse aggregated usage patterns in order to better understand member needs and improve the user experience on the Jenius196 platform.
• Marketing communications (with consent): To keep you informed about promotions, bonuses, and new offers at Jenius196 — only if you have enabled this type of communication in your account settings.

Jenius196 has never sold, rented or traded members' personal data to third parties for commercial purposes. This is a policy we have upheld without exception since the Jenius196 platform first launched.

However, there are limited circumstances in which we need to share your data with certain parties for legitimate operational purposes:

• Payment service providers: To process your deposit and withdrawal transactions, the required data is shared with authorised payment gateways — including FPX, Touch 'n Go and GrabPay processors. These providers are subject to their own privacy policies and are not permitted to use your data for any other purpose.
• Legal authorities: Jenius196 will disclose member data to Malaysian law enforcement agencies or regulatory bodies when required by law or by a valid court order.
• Identity verification services: For KYC and age verification purposes, the required data is shared with authorised and accredited identity verification service providers.
• Technical service providers: Cloud infrastructure and technology providers that support the operation of the Jenius196 platform may have limited access to member data in a technical capacity, and are all bound by strict confidentiality agreements.

Protecting members' personal data is a responsibility that Jenius196 takes very seriously. We continually invest in security infrastructure to ensure your data remains protected at all times against unauthorised access, loss, misuse, or unintended disclosure.

The technical and organisational security measures Jenius196 employs include:

• 256-bit SSL Encryption: All communications between your device and Jenius196 servers are protected by the same high-grade SSL encryption used by Malaysia's major banks.
• Two-factor authentication (2FA): Available to all Jenius196 accounts and strongly recommended to be activated for an added layer of protection.
• Real-time activity monitoring: The Jenius196 system continuously monitors login activity and transactions to detect suspicious patterns and take immediate action.
• Strict internal access controls: Only Jenius196 staff who require data access to carry out their duties are permitted to do so, and every instance of access is logged and audited.
• Regular security testing: The Jenius196 platform undergoes regular penetration testing and security audits conducted by independent security specialists.
• Incident response plan: Jenius196 has clear procedures in place to handle any data security incidents, including notifying affected members within the timeframe required by law.

That said, no security system can be guaranteed 100% secure under all circumstances. We encourage members to also play their part in keeping their accounts safe — use a strong password, enable 2FA, and never share your login credentials with anyone.

The Jenius196 platform uses cookies and similar tracking technologies to enhance your experience, maintain session security and help us understand how the platform is used so it can be continuously improved.

Types of cookies used by Jenius196:

• Required session cookies: These cookies are essential for the platform's core functionality, such as maintaining your login status and ensuring smooth navigation throughout your active session. Without them, the platform cannot function properly.
• Preference cookies: Saves your preferences such as display language and other personal settings so you do not need to reconfigure them each time you log in.
• Security cookies: Helps identify legitimate login sessions and detect suspicious access attempts on your account.
• Analytics cookies: Collects aggregated, anonymised information about how members use the Jenius196 platform, helping us understand which pages are visited most frequently and where improvements are needed.

You can manage your cookie settings through your web browser settings. Please note that disabling required cookies may affect the functionality of the Jenius196 platform. For analytics and preference cookies, you may decline them without affecting core platform functionality.

As a Jenius196 member and an individual whose personal data we process, you have several rights protected under Malaysia's Personal Data Protection Act 2010. Jenius196 is committed to respecting and fully facilitating the exercise of these rights.

To exercise any of the above rights, please contact the Jenius196 privacy team at support@jenius196.best, stating the type of request and your relevant account details. We will respond within 14 business days.

Jenius196 does not retain member personal data indefinitely. We have a clear data retention policy under which each type of data is kept only for as long as necessary for the original purpose of collection or to meet applicable legal requirements.

• Active account data: Retained for as long as your Jenius196 account is active and for the legally required period following account closure.
• Financial transaction records: Retained for 7 years from the transaction date to meet Malaysia's financial and tax regulatory requirements.
• KYC documents (identity verification): Retained for 5 years from the date of last verification or the date of account closure, whichever is later.
• Support communication records: Retained for 3 years from the date of interaction for reference and quality assurance purposes.
• Technical log data: Retained for 12 months from the date of generation for security and technical troubleshooting purposes.
• Marketing data (with consent): Retained until you withdraw consent or request deletion.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered. For data stored in physical format (where applicable), secure destruction procedures are followed in full.

Jenius196 reserves the right to amend this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements or technological developments. Any material amendments will be communicated to members via an in-platform notification or their registered email address, at least 14 days before the changes take effect.

It is your responsibility to review the Jenius196 Privacy Policy page periodically. The update date shown at the top of this document reflects the latest version currently in force. Your continued use of the Jenius196 platform after any changes take effect will be considered acceptance of the updated policy.